{"id":821,"date":"2026-01-02T04:57:24","date_gmt":"2026-01-01T20:57:24","guid":{"rendered":"https:\/\/kec.kln.com\/?page_id=821"},"modified":"2026-09-10T15:31:26","modified_gmt":"2026-09-10T07:31:26","slug":"faq","status":"publish","type":"page","link":"https:\/\/kec.kln.com\/en\/resource-centre\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"
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FAQ Center\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tThis section compiles the most frequently asked questions from customers, helping you find answers quickly.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Account & Registration\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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<\/span><\/span>How do I upgrade to a B-end contracted customer? <\/span><\/path><\/svg><\/div>

After registering a regular account, please click \"Upgrade to B-end Customer\" on the system homepage. You will need to upload your company business license and fill in basic information. Once submitted, our sales manager will complete the review within 1-2 business days.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/span><\/span>What should I do if I forget my password? <\/span><\/path><\/svg><\/div>

On the OMS login page, click \"Forgot Password,\" enter the mobile number you registered with, and the system will send a verification code. After verification, you can reset your password.<\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Shipping & Finance\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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<\/span><\/span>What is the \"prepaid\" model? What happens if the balance is insufficient? <\/span><\/path><\/svg><\/div>

To ensure shipping efficiency, KEC adopts a pre-recharge deduction system. When your account balance (including credit limit) falls below 0, the account will enter a \"locked\" status, preventing the creation of new orders, and stored packages will also be blocked from outbound shipment. Please recharge in a timely manner to avoid any impact on shipping.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/span><\/span>How do I file a claim for lost goods? <\/span><\/path><\/svg><\/div>
If goods are lost within KEC's scope of responsibility, please submit a claim application within 30 days after shipment. Compensation standards vary by country, and specific details are shown in the price list.<\/div>\n\t\t\t\t\t<\/div>
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<\/span><\/span>What payment methods are supported? <\/span><\/path><\/svg><\/div>

The current OMS system supports\u00a0WeChat Pay<\/strong>\u00a0\u548c\u00a0Alipay<\/strong>\u00a0for instant top-up. For corporate bank transfers, please contact your account manager to obtain the bank account details. After the transfer, you will need to upload the remittance receipt for manual verification.<\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

\u5e38\u898b\u554f\u984c\u4e2d\u5fc3 \u9019\u88e1\u532f\u7e3d\u4e86\u5ba2\u6236\u6700\u5e38\u8aee\u8a62\u7684\u554f\u984c\uff0c\u5e6b\u52a9\u60a8\u5feb\u901f\u627e\u5230\u7b54\u6848\u3002 \u8cec\u6236\u8207\u8a3b\u518a \u5982\u4f55\u5347\u7d1a\u70ba B \u7aef\u7c3d\u7d04\u5ba2\u6236\uff1f \u8a3b […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":760,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-821","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/kec.kln.com\/en\/wp-json\/wp\/v2\/pages\/821","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kec.kln.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kec.kln.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kec.kln.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kec.kln.com\/en\/wp-json\/wp\/v2\/comments?post=821"}],"version-history":[{"count":0,"href":"https:\/\/kec.kln.com\/en\/wp-json\/wp\/v2\/pages\/821\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/kec.kln.com\/en\/wp-json\/wp\/v2\/pages\/760"}],"wp:attachment":[{"href":"https:\/\/kec.kln.com\/en\/wp-json\/wp\/v2\/media?parent=821"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}