Local Delivery
Leveraging a global fleet of over 2,300 self-operated vehicles and a well-established partner network, we offer flexible options including door-to-door delivery, pickup-point collection, and cash on delivery, ensuring stable and efficient last-mile delivery worldwide.
Global Self-Operated and Partner Delivery Network
Strong Self-Operated Fleet Capacity
Leveraging the robust logistics foundation of the KLN Group, regional delivery trucks and highly flexible last-mile vans work in close coordination to secure stable and ample transportation capacity for you during the e-commerce peak season.
European Delivery Network
Through K-Parcel, a joint venture established with Correos, the Spanish national postal service, KEC unlocks borderless, full-scope last-mile delivery services covering Spain and the entire European market.
Asian Delivery Network
In Hong Kong, Thailand, Vietnam, the Philippines, and Malaysia, we fully support the dual-track model of "doorstep delivery" and "pick-up points," perfectly aligning with local consumers' parcel reception preferences.
Diverse Delivery Options and Return Management
Diverse Delivery Options
Full support for doorstep delivery and pick-up point collection, catering to the reception habits of diverse end consumers.
- Doorstep Collection
- Pick-up Point Collection
Cash on Delivery (COD) Service
We provide comprehensive cash on delivery services to help lower buyers' trust barriers and boost cross-border conversion rates.
Professional Reverse Logistics
- Return Receipt
- Unboxing Inspection
- Product Refurbishment
- Relisting
- Repackaging and Re-tagging
Delivery Timelines and System Tracking
Southeast Asia Market Delivery Timelines
| Metropolitan Areas | Non-Metropolitan Areas | |
|---|---|---|
|
🇹🇭 Thailand |
1-2 business days |
3-4 business days |
|
🇲🇾 Malaysia
|
1-3 business days |
2-4 business days |
|
🇵🇭 Philippines
|
4-6 business days |
5-10 business days |
|
🇻🇳 Vietnam
|
2-4 business days |
2-4 business days |
European Market Delivery Timelines
| Domestic Delivery | |
|---|---|
|
🇬🇧 United Kingdom |
1-2 business days |
|
🇩🇪 Germany
|
1-2 business days |
|
🇧🇪 Belgium
|
1-2 business days |
|
🇳🇱 Netherlands
|
1-2 business days |
|
🇮🇹 Italy
|
1-2 business days |
|
🇫🇷 France
|
2 business days |
Hong Kong Market Delivery Timelines
🇭🇰 Hong Kong
Standard last-mile delivery Service Level Agreement (SLA) guarantees secure delivery within T+2 to 5 daysfor reliable arrival
Full-Node Trajectory Tracking
The system tracks every abnormal node in last-mile delivery, enabling sellers to monitor logistics status in real time and reduce customer complaints.
- First Delivery Attempt
- Out for Delivery
- Pending
- Refused
- Return Receipt
- Returned to Warehouse
Seamless System Integration with KEC Engine
Provides Open API and a dedicated client portal, allowing your e-commerce platform to achieve seamless synchronization with our logistics data with ease.
- E-Commerce Platforms: Shopee, Lazada, TikTok, Shopify, Farfetch
- ERP Systems:Miaoshou ERP, Dianxiaomi, Mabang
- Open API:Supports custom development and integration with your own systems
"order_status": "shipped",
KEC Hub
KEC Hub
KEC Hub
KEC Hub
KEC Hub
