System Operation Guides
I. Online Account Opening for Small Packages
Regular registered users must upgrade to B-end clients to enjoy full ordering and settlement functions.
Registration
Visit the websitehttps://oms-eng.kec.kln.cn/viplogin.
Select the verification code method, fill in your mobile number to register. The referrer field is optional; if you have a referrer, enter a keyword to trigger the search.
After successful registration, you will be directed to the homepage and required to bind an email address.
Login
After successful registration, you can log in using your account or mobile number.
Upgrade to a Cash Settlement Client
1) Fill in detailed information
On first entry, upload the company's Chinese name, English name, email (must match the login email), and business license.
Note: Please read the [Online Agreement] carefully.
2) Submit for review
If the review is approved, a notification message will be displayed.
- Notice: If the review is rejected, you can view the rejection reason, make corrections, and resubmit the application. You may also contact the corresponding sales representative to handle the review.
Approval Passed
Approval process: Preliminary review -> Product Manager confirmation. After approval, the system will send notifications to the customer, sales, and customer service, and you can begin placing orders normally.
II. Price Inquiry and Order Placement
We provide multiple price inquiry methods to help you quickly estimate logistics costs.
1. Price Inquiry Methods
Customers can use Quick Inquiry / Full Inquiry / Import Inquiry in the quotation inquiry section.
The imported inquiry template can be used directly for order import.
After successful import, you can view the total cost, cost breakdown, top-up balance, and proceed to place orders.
If you have sufficient balance, you can also import directly in the Create Order module.
After import, you can view orders in Order Management.
Draft: Order placement failed; click to view specific reasons.
Pre-Reported: Order placement successful.
Received: Warehouse has received the goods.
Shipped: Warehouse has dispatched the goods.
| Status Label | Description | Recommended Action |
|---|---|---|
| Draft | Order placement failed or data validation did not pass. | Click to view the specific error reason (e.g., incomplete address), modify, and resubmit. |
| Pre-Reported | Order placement successful; the tracking number has been generated. | Print the shipping label, affix it to the package, and prepare for delivery. |
| Received | The package has arrived at the KEC warehouse and completed inbound scanning. | The system begins generating actual deduction charges. |
| Shipped | The package has left the warehouse and is en route to the next destination. | You can view the international trunk route tracking information. |
III. Order Status Description
1. Interface Field Description
Available Balance: Top-up amount + Credit limit
Pre-Reportable Balance: Amount available for pre-reporting
Pre-deduction Amount: The amount pre-deducted upon successful order placement. Click to view details.
Pending Settlement Amount: The actual deduction amount after warehousing. Click to view details.
2. Customers can top up their balance under "My Balance." When the balance is ≥ 0, the account is in a normal status.
3. Currently, only RMB top-ups via WeChat Pay/Alipay are supported.
IV. Warehousing
After a package is successfully warehoused, a bill will be generated for the package, meaning the pre-deduction amount will be released and the actual deduction will be applied. At this point, the package status is set to "Intercepted," with the system interception reason recorded as "Intercepted during system billing generation."
Once the system has generated the bill, it will determine whether the customer's available balance plus the pre-deduction amount is sufficient to cover the actual shipping cost. If sufficient, the package can be shipped out normally. If the balance is insufficient, the package status will be set to “Intercepted,” with the system interception reason recorded as "Interception due to prepaid customer outstanding balance," and the package will not be allowed to ship. The customer must top up their balance before the interception can be released and the package can be shipped out again.
- Locked Status: When the balance is < 0, the account will enter a "locked" status and orders cannot be placed. Please top up immediately to restore service.
V. Finance
1. Upon successful top-up, a payment registration record will be automatically generated and approved.
2. After a package is warehoused, bill details will be automatically generated.
3. Upon successful shipment, the system will automatically settle the bill details and generate the final invoice.
